Complete Restoration Services for Fairfield County, CT & Westchester County, NY
Water damage, mold remediation, fire and smoke restoration, storm damage cleanup, and basement waterproofing — every service IICRC-certified, owner-supervised by Raf Volkov, billed directly to all 18 major carriers in our market. 60-minute emergency response, 24/7.
911 Storm is a locally owned property damage restoration company headquartered at 12 Livingston Pl C, Greenwich, CT 06830. Since 2003, we have responded to thousands of water, mold, fire, and storm losses across Fairfield County, Connecticut and Westchester County, New York — from burst pipes in Greenwich estate basements to multi-day structural drying after major nor'easters, from chronic mold in finished Cos Cob basements to IICRC S700 fire restoration after kitchen fires in Westport.
Every job we run follows a published industry standard. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) publishes the standards that govern legitimate restoration work: S500 for water damage, S520 for mold remediation, and S700 for fire and smoke restoration. These same documents are referenced by every major insurance carrier's adjuster when reviewing your scope. We don't talk around the standards — we work to them.
On the insurance side, we are direct-billed by 18 carriers active in the Fairfield + Westchester homeowner market, including every major high-net-worth insurer (Chubb, AIG Private Client, PURE, Cincinnati, Vault), all six national majors (State Farm, Allstate, Liberty Mutual, Travelers, USAA, Farmers, Nationwide), and seven Northeast regionals. You pay only your deductible. See our full direct-billing carrier wall for product-specific notes per carrier.
Water Damage Restoration
From flooded basements to burst pipes, our IICRC-certified team responds within 60 minutes to extract water, dry your property, and prevent long-term damage.
8Specialty Water Damage Services
Emergency Water Removal
24/7 rapid water extraction using industrial-grade pumps and vacuums.
Flooded Basement
Complete flooded basement cleanup, drying, and moisture remediation.
Flood Damage
Storm flood cleanup and full structural drying for your home or business.
Sump Pump Failure
Emergency response to sump pump failures before water causes structural damage.
Sewage Cleanup
Safe biohazard-grade sewage removal, disinfection, and odor elimination.
Burst & Leaking Pipes
Immediate water mitigation from burst or leaking pipes to prevent structural loss.
Plumbing Leaks
Detection and remediation of hidden plumbing leaks causing silent damage.
Commercial Water Damage
Large-scale water restoration for offices, retail, and industrial properties.
Mold Remediation
Mold spreads fast and harms your health. Our certified remediators eliminate mold at the source, test air quality, and ensure your property is safe to inhabit again.
4Specialty Mold Removal Services
Mold Removal
Complete mold removal using containment, HEPA filtration, and antimicrobial treatment.
Air Quality Testing
Professional air sampling to detect mold spores and contaminants invisible to the eye.
Mold Testing
Surface and bulk sampling to identify mold species and contamination levels.
Commercial Mold Remediation
Mold remediation for offices, schools, and commercial buildings — minimal downtime.
Fire Damage Restoration
Fire leaves behind more than charred walls. Our team handles smoke odor, soot removal, structural repairs, and full property restoration so you can rebuild with confidence.
4Specialty Fire Damage Services
Kitchen Fire Cleanup
Rapid kitchen fire cleanup including soot, grease residue, and odor elimination.
Smoke & Soot Damage
Deep cleaning of smoke-stained surfaces and air purification to remove lingering odors.
Commercial Fire Damage
Full-scale commercial fire restoration to get your business back up and running fast.
Chimney Puff Back
Cleanup and restoration after chimney puff-back events — soot removal and air purification.
Storm Damage Restoration
Hurricanes, tornadoes, and severe storms cause sudden, devastating damage. Our team is on call 24/7 to assess, secure, and fully restore your property after any weather event.
5Specialty Storm Damage Services
Storm & Hurricane Damage
Emergency storm response: tarping, board-up, debris removal, and full structural restoration.
Tornado Damage
Rapid tornado damage assessment and restoration for homes and commercial properties.
Disaster Cleanup
Large-scale disaster cleanup and recovery for any natural catastrophe.
Roof Leak Repair
Emergency roof leak containment and repair to prevent interior water damage.
Commercial Storm Restoration
Commercial property storm restoration — from emergency securing to full rebuild.
Source Control
Basement Waterproofing
Restoration responds to a water event. Waterproofing prevents the next one. We install Stego vapor barriers (ASTM E1643), EZ Breathe ventilation systems, foundation crack injections, interior drain tile + sump systems, and exterior membrane systems across Fairfield and Westchester.
- Free on-site assessment with thermal moisture mapping
- Stego ASTM E1643 vapor barrier — certified installer
- EZ Breathe Ventilation System — certified installer
- Foundation crack injection (interior & exterior)
- Lifetime warranty on installed systems
Commercial
Commercial Restoration Verticals
Restaurants, hotels, schools, country clubs, marinas, medical offices — each commercial vertical has distinct restoration considerations, scheduling constraints, and insurance dynamics.
60 Service Areas
21 Fairfield County, CT towns + 45 Westchester County, NY municipalities. 60-minute response radius from our Greenwich HQ.
IICRC Standards Explained
Plain-English homeowner guides to the published IICRC standards — S500 (water), S520 (mold), S700 (fire & smoke).
18 Direct-Billed Carriers
Chubb, AIG Private Client, PURE, Cincinnati, Vault, State Farm, Allstate, Liberty Mutual, Travelers, USAA, and 8 more — billed directly. You pay only your deductible.
FAQ
Frequently Asked Questions
Damage Doesn't Wait — Neither Do We
60-minute response. Free estimate. We handle your insurance claim.
IICRC Certified • Licensed & Insured • All Major Insurance Carriers