Privacy Policy

911 Storm (“we,” “us,” or “our”) operates the website 911storm.com (the “Service”). This page explains what information we collect, how we use it, and the rights you have.

1. Information We Collect

When you contact us through our website, request a quote, or call our emergency line, we may collect:

• Your name and contact information (phone, email, mailing address)
• Details about your property and the restoration issue you're reporting
• Insurance carrier information when relevant to your claim
• Photos or video you provide of the damage
• Standard web analytics (page visits, device type, referring source)

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry, dispatch a crew, or schedule an assessment
• Communicate with you about your project and insurance claim
• Coordinate directly with your insurance carrier on covered losses
• Improve the quality of our website and customer experience
• Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies and Tracking

We use minimal first-party cookies for basic site functionality and may use Google Analytics or similar analytics tools to understand site usage. You can disable cookies in your browser settings.

4. Third-Party Services We Use

We may share necessary information with:

• Your insurance carrier (only when you authorize a claim)
• Subcontractor specialists (plumbers, electricians, roofers) when needed for your project
• Google Maps for location-related features
• Email and phone service providers we use to communicate with you

5. Data Retention

We retain project records for the duration of any applicable warranty and as required by insurance documentation standards (typically 7+ years for completed claims).

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time. Contact us at help@911storm.com.

7. Children's Privacy

Our services are directed to adults. We do not knowingly collect information from anyone under 18.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a revised “Last updated” date.

9. Contact

Questions about this policy? Contact us at:
911 Storm
12 Livingston Pl C, Greenwich, CT 06830
Phone: (203) 604-2474
Email: help@911storm.com

Contact us for any privacy-related questions.