Hotel Restoration
Multi-room water damage, fire and smoke events, sprinkler discharges — restored with minimal room-revenue disruption
Hotel restoration requires multi-zone coordination that residential restoration doesn't. A single sprinkler discharge can affect 6 rooms across two floors. A kitchen fire creates smoke residue requiring HVAC decontamination across the entire property. A mold discovery in one room is presumed in adjacent rooms until air quality testing proves otherwise. The work has to be aggressive on speed because every room out of service is direct revenue lost.
We handle hotel restoration from boutique Greenwich and Westport hotels through the major Stamford and White Plains business hotels. Sprinkler discharge water mitigation with overnight extraction to keep adjacent rooms in service. Smoke residue cleanup with HVAC decontamination so the smell doesn't migrate through ductwork. Multi-room mold remediation with IICRC S520 containment that doesn't disturb adjacent guest experience.
Coordination is the differentiator: property owner, hotel operator, GM, front desk for room blocks, housekeeping for staging, insurance carrier, business interruption coordinator, sometimes franchise corporate. We brief each stakeholder daily and adjust scope based on real-time operational considerations.
Common hotels restoration losses
- Sprinkler discharge affecting multiple rooms (accidental activation, freeze, malfunction)
- Kitchen / restaurant fire with smoke migration to guest rooms
- Bathroom plumbing leak through floor to lower-room ceiling
- Roof leak during storm affecting top-floor rooms
- Mold remediation in HVAC system or affected guest rooms
- Sewage backup affecting back-of-house or guest areas
What's different vs residential restoration
- Guest room block coordination — work staged to minimize occupancy disruption
- HVAC decontamination critical — smoke or mold spreads through duct system
- Common area work must not disturb operating restaurant, lobby, bar
- ADA-accessible room restoration prioritized due to limited inventory
- Franchise standards (Marriott, Hilton, Hyatt brand specs) drive matching requirements
- Business interruption documentation: per-room nightly revenue lost during closure
Local market context
Examples of hotels we work with or near (context, not endorsements):
Insurance & billing
Hotel property policies typically include both Property Damage and Business Interruption coverage. BI calculations are room-night-revenue based. We document each affected room's pre-loss revenue per night and provide daily room-availability tracking during restoration. Major hotel-market carriers (Travelers, Chubb Commercial, Liberty Mutual Commercial, AIG) are directly billed.
See all carriers we direct-billCommon questions
Hotels restoration FAQ
How do you minimize room-revenue loss during restoration?
Phased scope: prioritize highest-revenue room categories first (suites, ADA-accessible), use overnight extraction and drying cycles where possible to compress timeline, coordinate with front desk on real-time room availability. For sprinkler discharge events we often get the majority of affected rooms back in service within 5-7 days with focused drying.
Can you work alongside operating hotel operations?
Yes. Most hotel restoration is done while the property remains operational. We containerize work zones with proper signage, route equipment through service corridors, schedule loud work for low-occupancy hours. Front desk and housekeeping are briefed daily on which zones are active.
What about smoke smell migrating through HVAC?
S700 fire restoration requires full HVAC decontamination — duct cleaning, coil cleaning, blower motor cleaning, filter replacement. If skipped, smoke odor recirculates through the system into rooms that weren't affected by the original event. We include HVAC decontamination on every fire-loss scope and verify with air quality testing.
Will my hotel franchise brand requirements drive matching scope?
Often yes. Major franchises (Marriott, Hilton, Hyatt, IHG) maintain brand specification standards for finishes, signage, and millwork. Restoration must match the franchise spec, not just the pre-loss finish. We coordinate with franchise corporate or your property owner to verify spec compliance and document scope accordingly.
Do you handle Business Interruption documentation?
Yes. We provide daily room-availability tracking during restoration so the BI carrier can calculate lost revenue based on actual room-nights unavailable. We don't calculate the BI payment ourselves (that's your BI carrier's job) but we provide the underlying property data they need.
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